Following routine maintenance schedules, keeping replacement parts on hand and providing operators and maintenance technicians with regular training results in maximum uptime of our equipment. Utilizing our 1000-point audit process during quarterly onsite visits, a SupportPro representative conducts a review of spare parts inventories to ensure the plant has the correct prescription in-house for improved system reliability.
SupportPro is a global service organization specializing in supporting customers in the packaging, food processing and material handling markets. We bring a consultative approach to help optimize the performance of equipment throughout its entire service life. Our goal is to deliver service solutions that reduce operational disruptions and costs, optimize safety and quality, and improve the equipment’s overall operational effectiveness.
As a service partner, SupportPro delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support.
From our manufacturing facilities and through our field service fleet, certified SupportPro technicians are trained and ready to service equipment from the Duravant family of operating companies: ARPAC, FMH Conveyors, Hamer-Fischbein, Key Technology, Marlen, Mespack, Ohlson Packaging, Wulftec, motion06, and QC Conveyors. In addition, we have decades of experience troubleshooting and maintaining other popular OEM brands.
SupportPro training courses are designed to educate our customers in the safe assembly, operation, troubleshooting, disassembly, and clean-up of Ohlson equipment.
SupportPro is more than an investment in protecting an equipment purchase. It creates a partnership that enables us to provide support throughout the entire lifecycle of our products.
Simply put, our service is the best you’ll find in the packaging equipment industry. In fact, our service performance has been so well received that our customers frequently ask us to service equipment they still own from our competitors!
Ohlson Packaging offers free lifetime phone support for any purchase you make from us. If an issue cannot be resolved over the phone, we maintain an extensive network of excellent service technicians with decades of experience.
To submit a Service/Parts Request, fill out this form.